- From the “What” to the “How”
- Define the problem —> ask hypotheses —> analyze & research —> recommend
- Acknowledge that nearly everything is a multi-causal problem, and that you’re seeking to define it in a manageable way
- Curious, instead of certain / interested > interesting
- Mindset & Quest for better explanations
- David Deutsch - Progress has resulted in a quest for better explanations
- His consulting mindset consists of four things:
- Hunger for ideas
- Intellectual Flexibility
- Comfort with Uncertainty
- Slightly Delusional Faith
- What prevents these? Status-quo bias and copy-n-paste thinking
- Modishness: Being in or conforming to the prevailing or current fashion
- Tip: Recommend the book a more beautiful question
- 3 things is the smallest unit group such that we can see a pattern
- Think before you powerpoint: So don’t have digital default
- First, consume information
- Second, digest & analyze
- Third, structure & synthesize (have to write to figure out what you know)
- Fourth, create
HIPO Work
- Psych safety + yes, and + caring culture of high performance
- Psych safety comes from Amy Edmondson and Projet Aristotle (see picture)
- Definition: Psychological safety: Psychological safety refers to an individual’s perception of the consequences of taking an interpersonal risk or a belief that a team is safe for risk taking in the face of being seen as ignorant, incompetent, negative, or disruptive. In a team with high psychological safety, teammates feel safe to take risks around their team members. They feel confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea.
- Don’t let pet peeves be the basis for your feedback
- What are you trying to get better at? Where can I add the most value?
- Supportive cultures complement high performance
Top-down and bottom-up mode
Example work
- Problem:
- Hypotheses: Can cut costs or increase revenue, so we structure this so that we can ask follow-up questions
