Craig Brabec
Section 1 Learnings
- “8451” = Kroger analytic firm
- OEPE = order entry per entree + order quality; so what’s the slack they expect
- McDs not incentivized on order accuracy; “computer vision” had the tech but the human process was still fallible.
- So what are we indexing on: Speed > accuracy
- Denial is a great place to be; it just gets lonely after a while
- Pairwise analysis
- Have you did the ride-along? You have to see/witness the work. Go see the problem
- Overview: proof of concept —> pilot —> production
- Wire-framing: What decisions will this drive? What’s level of precision do you need? Map the decisions and meetings to the info that’s necessary when and where
- Pilot & Development: To the extent possible, do concurrently.